Social Media & Community Manager

Job Req ID: 282 - amaysim Australia - New South Wales

Who we are

amaysim - We’re here to make things amazingly simple by untangling life’s unnecessary complexities.  Our customers are at the center of everything we do.  We take risks and defy industry norms to create refreshing and innovative experiences.

Agility, reliability, simplicity, and empathy are our founding values.

Who we are looking for

We are looking for an experienced Community Engagement Manager who will be responsible for increase brand awareness and consideration by building and nurturing relationships across existing and new communities.


Reporting into the Senior Marketing Manager, the Community Engagement Manager will be our social media SME, with a strong focus on building these channels through community engagement and content marketing. This role is taking social media back to its core principles of community engagement and posting high quality content, therefore our Community Engagement manager will have their finger on the pulse within online communities. The Community Engagement manager will also be responsible for our paid strategy as well as, channel reporting and insights. 


Last, but certainly not least, the Community Engagement Manager will also be proactive in identifying new communities and channels for amaysim therefore proven experience in growing communities is a must.


This role will work in seamlessly with the broader marketing and content team, design team and our CSC team to ensure we are providing positive experience to our communities. Travel may be required from time to time.

This role is a new role to amaysim and would suit an experience community manager or social media manager who is passionate about getting into the community and being the voice of our customer and our brand.
 

Job responsibilities

Community Engagement

  • be the voice of amaysim within existing and new communities to increase brand awareness and consideration
  • ensure communities are engaging with our content, and looks for ways to turn communities’ members into leads and brand advocates
  • explore new channels and communities where amaysim as the ‘a place to play’
  • raise any red flags regarding customer sentiment and proactively implement the appropriate course of action as per the agreed process.
     

Content Posting and Paid 

  • Identify real time content opportunities in owned and earned channels.
  • Work with our Content Creator the ensure the right content is being created for our communities in accordance to content calendar.
  • Post content on time in accordance to content calendar.
  • Ensure paid activity is implemented and is being optimised in a timely manner
  • Support the Senior Marketing Manager with briefing in communities and content requirement for integrated marketing campaigns and larger product launches.  
     

Channel Performance

  • Deliver against KPIs for existing and new channels that support brand awareness, consideration, channel sentiment. engagement and growth.
  • Be amaysim’s social media SME by educating the broader business in social media best practise and new opportunities
     

Stakeholder management

  • Work with internal and external stakeholders to understand deliver against social media and community engagement strategy.
  • Ensure communities pulse checks are communicated to internal stakeholders for future thinking.
     
Knowledge & Skills

Personal/Behavioural            

  • Clear Communicator
  • Attention to Detail
  • Creatively minded
  • Hands-on mentality    
  • Autonomous decision making
  • Results Driven        
  • Continuous improvement            
  • Strong Interpersonal skills    
     

Technical/Positional         

  • Excellent brief writing and verbal communications skills
  • Immediate to Advance knowledge of social media landscape
  • Can manage multiple campaigns at once.
  • Decision making and advanced problem solving 
  • Exceptional stakeholder management skills. 
  • Computer literacy with intermediate MS Excel, Word and PowerPoint competence
Qualifications and skills

 

who we are


We used to be a telco, but we’re now so much more.

If working in empowered teams, delivering amazing experiences, and being surrounded by like-minded people in an inspiring culture is what you're craving, then look no further. #buzzwordbingo

We value our four principles of reliability, simplicity, agility and empathy above all else.

We believe it’s how we live these values that set us apart and inspires us to make amazing experiences for our customers every day.

it doesn’t matter if you’re a customer on our award-winning mobile plans or have switched to our hassle-free home internet or energy plans, we believe every Aussie deserves a fair deal and a great customer experience.  Simple.