Billing Systems and Support Analyst

Job Req ID: 380 - Amaysim Australia Ltd - Victoria

What's it about?

amaysim are looking for an expert. Someone who knows Orion Billing back to front, but also has a deep understanding of the retail energy market. Are you our newest Orion Billing Support Analyst?


Role Responsibilities

The Orion Billing Support Analyst is responsible for the Orion application and associated interfaces and tools. Your main responsibility is to ensure the Orion based services meet business requirements including stable and secure operation, and timely on-boarding and billing of Click Energy customers.


You’ll flex your expertise daily, from delivering changes to Orion (discovery, design, build, test, release), work with a variety of amaysim teams to ensure sister platforms are functioning and integrating as required, to general system maintenance or the Orion configuration.


Who we are looking for?

You’re a levelheaded problem solver, able to cut through to the heart of an issue and think of multiple angles of attack. You’re organised, yet able to pick up work on the fly. You’re collaborative but willing to take the lead on incidents.


You’re looking for a company to make a difference, where you’re able to affect real change and have your ideas heard.


  • This role is ideal for someone who wants to grow their technical and backend capabilities on Orion, after spending a 3+ years working as a Billing Analyst or similar billing support position. This role probably wouldn't be ideal for someone who is already a capable BA, as we're looking to help someone develop down a BA path.


To be a success in this position you’ll need:

  • A profound understanding and demonstrated experienced in the operational support of Orion Billing system, or similar energy customer billing systems - be it operationally or technically.
  • Experience and knowledge of the energy industry.
  • Experience in supporting critical production systems and prioritisation of issues.
  • An understanding and exposure of business or systems analysis to scope, design and manage changes to systems.
  • Excellent interpersonal, written and verbal communication skills coupled with exceptional organisational and planning skills.
  • Experience working with others to resolve IT incidents.
  • Knowledge of MS SQL Server databases and queries would be an advantage, but not a requirement.


What's in it for you?

You'll get the chance to work in an environment that has an enormous appetite for change; a place that truly values and fosters the innovation you can bring to the teams you work with. We try to be as lean as we can, avoiding red tape and bureaucracy. We do our best to maintain the 'startup' look and feel, but without the constraints and overheads usually associated with less well-established organisations.




We're small enough that your voice will be heard loud and clear, and your (excellent) ideas and innovations will be championed and rapidly adopted. And we're large enough that we can execute on these ideas at scale and your work will be used by hundreds of thousands of (happy) customers.


But wait, there's more. As well as being an awesome place to innovate, drive change and make a difference, amaysim also tries to be a place that keeps you excited to come in on a Monday morning through all kinds of fun extras, including:


•             an amaysim phone plan and discounted energy plan (what else??)

•             an extra day of annual leave on your birthday

•             join the annual company on Culture Days to discuss and shape how the company is run

•             a thriving social life, with events happening most months 

•             brand new office, at the Paris end of Collins Street

•             and much, much more...


Recruitment process and onboarding

Due to current travel restrictions and social distancing measures, our interview process will be via video. If selected, onboarding will also take place remotely, where you’ll be provided with a laptop and a tailored onboarding experience. More information will be provided throughout the process.


Who we are

We used to be a telco, but we’re now so much more.

If working in empowered teams, delivering amazing experiences, and being surrounded by like-minded people in an inspiring culture is what you're craving, then look no further. #buzzwordbingo

We value our four principles of reliability, simplicity, agility and empathy above all else.

We believe it’s how we live these values that set us apart and inspires us to make amazing experiences for our customers every day. 

It doesn’t matter if you’re a customer on our award-winning mobile plans or have switched to our hassle-free home energy plans, we believe every Aussie deserves a fair deal and a great customer experience.  Simple.